Operational KPIs measure the efficiency and effectiveness of your operations. For hardware startups, the key metrics cover production (yield, cycle time), quality (defect rate, CAPA count), delivery (on-time delivery, lead time), and cost (COGS per unit, overhead ratio).
Key Takeaways
- 10 operational KPIs cover production, quality, delivery, cost.
- Track weekly — don't wait for monthly reports.
- Yield and defect rate directly impact gross margin.
- On-time delivery drives customer satisfaction and retention.